Welsh patient voice features strongly in the UK Kidney Patient Reported Experience Measure (PREM) survey


The Kidney PREM is a national annual survey of kidney patients.


The aim of the Kidney PREM is to:

  • Help renal unit teams understand how patients feel about their experience of care
  • Show where improvement can be made
  • Give the UKRR a national picture of people’s experience of care.


Kidney PREM 2020

Kidney patients being cared for in NHS renal units in the United Kingdom were invited to take part in the Kidney PREM 2020 online survey from 1st October – 12th November.

As a result of a campaign led by the Welsh Renal Clinical Network to offer every Renal Replacement Therapy patient in Wales the opportunity to participate in the 2020 Kidney PREM, patient participation in Wales rose significantly in 2020 to 902 responses which represents a 40% increase on the 2019 submissions and accounts for 27.2% of the Welsh RRT population. The findings will be used to drive forward quality improvement programmes on a regional and national level.

Bangor, Glan Clwyd, Wrexham and Swansea feature in the top 20 of the 70 renal centres across the UK, among the highest scores for the overall experience of the service provided.


Download the Kidney PREM 2020 national report


Download the Kidney PREM 2020 patient information leaflet


View the Kidney PREM data by renal unit via the PREM portal